Privacy Policy
Last Updated: January 27, 2025
ECC Store ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
1.1 Personal Information
We collect the following personal information when you use our app:
- Account Information: Name, email address, phone number
- Shipping Information: Delivery addresses for order fulfillment
- Order Information: Order history, product preferences, purchase details
- Device Information: Device identifiers, operating system, app version
- Notification Tokens: Firebase Cloud Messaging (FCM) tokens for push notifications
1.2 Automatically Collected Information
We automatically collect certain information when you use our app:
- Usage Analytics: We use Firebase Analytics to understand how you interact with our app, including:
- App features you use
- Time spent in the app
- Screen views and navigation patterns
- Device information and app version
- Technical Data: IP address, device type, operating system, crash reports
2. How We Use Your Information
We use the collected information for the following purposes:
- Order Processing: To process and fulfill your orders, including delivery coordination
- Account Management: To create and manage your account, authenticate you, and provide customer support
- Communication: To send you order updates, notifications, and important service information
- Service Improvement: To analyze app usage patterns and improve our services
- Analytics: To understand user behavior and optimize app performance using Firebase Analytics
- Legal Compliance: To comply with applicable laws and regulations
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share data with third-party service providers who assist us in operating our app, including:
- Firebase (Google) for analytics and push notifications
- Shipping and delivery partners for order fulfillment
- Payment processors (if applicable in the future)
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information:
- Data is encrypted in transit using HTTPS
- Passwords are hashed and never stored in plain text
- Access to personal data is restricted to authorized personnel only
- Regular security assessments and updates
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Order Information: Order records are retained for business and legal purposes. When you delete your account, order information is anonymized (personal identifiers are removed) but order records are maintained for business and tax purposes.
Analytics Data: Firebase Analytics data is retained according to Google's data retention policies (typically 14 months).
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can access and review your personal information through the app settings
- Correction: You can update your personal information at any time through your account settings
- Deletion: You can request deletion of your account and personal data. To delete your account:
- Go to Profile → Settings → Delete Account
- Enter your password to confirm
- Note: Order records will be anonymized but retained for business purposes
- Opt-Out of Analytics: You can disable analytics by uninstalling the app or contacting us
- Notification Preferences: You can manage notification settings in your device settings
7. Children's Privacy
Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Our app is primarily designed for users in Israel and Palestine. Your data may be processed and stored on servers located outside your country of residence. By using our app, you consent to the transfer of your information to these servers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you a notification through the app (for significant changes)
You are advised to review this Privacy Policy periodically for any changes.
10. Analytics Disclosure
We use Firebase Analytics, a service provided by Google, to collect and analyze usage data. This helps us understand how users interact with our app and improve our services. Firebase Analytics collects:
- Device information (device type, operating system, app version)
- Usage statistics (screen views, feature usage, session duration)
- Technical data (crash reports, performance metrics)
This data is collected automatically when you use our app. The data is used solely for analytics purposes and is not used to personally identify you. You can learn more about Google's privacy practices at https://policies.google.com/privacy.
11. Contact Us
By using ECC Store, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.